Frequently asked questions (General/Clothing)
Can I check out the shop at anytime?
No we currently operate as appointment only. To make an appointment, please fill out our Book a Consultation form.
When will I get my clothing order?
How much does shipping apparel cost?
We are currently perfecting out shipping to make it more affordable throughout Canada. Currently, it ranges between $10 - $20 depending on where you live. Alternatively, we recommend picking it up in our shop. For times and dates that are available reach out to firstname.lastname@example.org
Wash and Care instructions?
Wash in cold water and hang to dry is the prefered way of taking care of your garment. By doing this, you’ll best preserve the lifespan.
Where is your clothing manufactured?
All Whit Surf clothing is manufactured in Canada.
What is your return/exchange policy?
We offer free returns/ exchanges of soft goods within 14 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Do you ship internationally?
Currently we do not have set prices for international shipping. You can email us at email@example.com to request a quote and we will get back to you in 3-5 business days.
Frequently asked questions (Surfboards)
How long will a custom board take after finalizing an order?
Can I get a board rush ordered?
Why does the cost of a model increase depending on size?
Can I change anything about the shape of a model (tail, nose, rails ect.)?
Can I get colour on my board?
What kind of glassing options are available?
How much is the deposit and is it refundable?
Do you ship surfboards? How much does it cost?
What kind of fins can I get with my custom board?
Can I order an EPS blank instead of a polyurethane blank?
Do you offer any environmentally friendly manufacturing options?
Can I get my board polished?
Can I choose what carbon fiber is added to my board?
Where are Whit Surf boards manufactured?
All of the Whit Surf surfboards are designed and manufactured in house in Canada. When buying a surfboard, it is important to find out where it was actually manufactured. To many companies design their boards in one location but get them manufactured overseas. It's important to support local.