Frequently asked questions (General/Clothing)

Can I check out the shop at anytime?


No we currently operate as appointment only. To make an appointment, please fill out our Book a Consultation form.




When will I get my clothing order?


Ontario: is 2-5 business days. Quebec: 2-5 business days Manitoba, Saskatchewan, Alberta, PEI, Nova Scotia: 5-8 business days BC, Newfoundland and Labrador: 6-10 business days




How much does shipping apparel cost?


We are currently perfecting out shipping to make it more affordable throughout Canada. Currently, it ranges between $10 - $20 depending on where you live. Alternatively, we recommend picking it up in our shop. For times and dates that are available reach out to info@whitsurf.com




Wash and Care instructions?


Wash in cold water and hang to dry is the prefered way of taking care of your garment. By doing this, you’ll best preserve the lifespan.




Where is your clothing manufactured?


All Whit Surf clothing is manufactured in Canada.




What is your return/exchange policy?


We offer free returns/ exchanges of soft goods within 14 days of receiving your order. You can return your product for a different product or a refund to the original payment method. All surfboards are final sale. Returned items must have no visible signs of wear or use. To initiate a return or exchange please email info@whitsurf.com.




Do you ship internationally?


Currently we do not have set prices for international shipping. You can email us at info@whitsurf.com to request a quote and we will get back to you in 3-5 business days.





Frequently asked questions (Surfboards)

How long will a custom board take after finalizing an order?


Our estimated time of completion is 3-6 weeks on all custom orders. Our time starts after the deposit has been made and all details are finalized by the shaper and customer. If you have artwork being printed then the time will begin when the artwork arrives.




Can I get a board rush ordered?


If you need to rush an order, send us an email with an explanation and time frame. We will do our best to accommodate. If possible, please let us know of any time restrictions before placing your order.




Why does the cost of a model increase depending on size?


Our price scale is based on material cost. Bigger board = more material.




Can I change anything about the shape of a model (tail, nose, rails ect.)?


We offer full customization of all of all our shapes. If too much is changed, the board might not be classified the model you were looking at but we can just make it a custom.




Can I get colour on my board?


We offer resin tints or foam stains for an extra cost on all custom orders. We do not offer air brushing right now but foam stains are very similar. Send us a photo of what you are looking for and a pantone number and we will provide a quote.




What kind of glassing options are available?


We offer polyester and epoxy resin on all poly boards. If you order an EPS blank then epoxy is the only compatible resin. We carry 4oz and 6oz cloth and a number of different carbons.




How much is the deposit and is it refundable?


We require a non refundable 50% deposit on all custom boards. If you are unable to pay the upfront 50% then we can discuss payment options in person.




Do you ship surfboards? How much does it cost?


We can ship surfboards anywhere in North America. We work with three different shipping companies to ensure best service and competitive pricing. If you are looking to ship internationally, email us at info@whitsurf.com to discuss further details.




What kind of fins can I get with my custom board?


We offer both futures, FCS II and glass on fins. Single fin, twin fin, thruster, quad and five fin! You name it!




Can I order an EPS blank instead of a polyurethane blank?


Yes you can order all models in EPS epoxy construction for an additional cost. It might extend the manufacturing time depending on stock.




Do you offer any environmentally friendly manufacturing options?


We offer recycled EPS from marko foam and entropy epoxy resins. We will be offering Arctic foams new Algae Foam when it becomes available to the public.




Can I get my board polished?


We can apply a pollish to all boards.




Can I choose what carbon fiber is added to my board?


For custom orders you can choose from one of our 4 different carbon strips. We offer carbon hits on the tail as well as down the stringer on the deck and bottom.




Where are Whit Surf boards manufactured?


All of the Whit Surf surfboards are designed and manufactured in house in Canada. When buying a surfboard, it is important to find out where it was actually manufactured. To many companies design their boards in one location but get them manufactured overseas. It's important to support local.